Even so, just after examining the agreement, I observed it didn’t reflect the savings or program information talked over, such as the 500GB of information and additional bargains for pre-licensed payments.
Also, our telephone line to your house arrived down inside of a windstorm another night, as did our neighbors. We do not utilize a landline any longer, nevertheless the cable is in the road and even now connected on the house finish. I proposed that They only remove it entirely. They said as I did not have an active landline, they might not ship a technician out to clean up the wire in the course of the highway.
On the other hand, the most beneficial just took place. Right after speaking with Telus small business, I was not happy with the approach made available and questioned to become tranferred on the LOYALTY dept. She modified the cost of the information plan but improved the cost of the telephone to get a Internet of -$1. WHAT A JOKE!!!
I'm seeking to renew my internet service after the 2 yr contract expired. We even have simple cable which I never use and need to reduce. It's extremely hard To do that on-line, and also the cell phone number for support is extremely very well concealed. I eventually received it from the reseller. I known as the variety, and listened to AI try out for getting me to make it happen on-line, but You cannot prevent using a service on the net.
How do I discover that particular person. I think I am heading into a new billing cycle And that i are already running in circles for weeks
I do know it is vitally aggravating mainly because I'm in the same condition, although it truly is regarding the Television signal that has been missing.
I was not telling but making an attempt to talk to him still he obtained mad and hung up. This is certainly ridiculous and intensely horrible customer service. I will be pulling my two lines from Telus . If This can be the customer service shoppers are finding out of your reps than you'll want to source it in other places. I happen to be with Telus for approximately 14 a long time and it's fairly sad that it's arrive at this . Investigating these threads and remarks still left by Other people it appears I'm not the only real one.
I'm told to speak to Loyalty and backbone and however getting no where by. I've managed to talk to 2 people who named them selves supervisors from the Philippines, who couldn't aid me.
• After i termed to make clear, Eunice in the BCX Wi-fi Car group explained to me the discount rates were used. Having said that, she copied and pasted Abdul’s notes, which didn't clarify the low cost aspects.
Telus has tousled on my Invoice numerous situations inside the pastfew months. Recently by charging me 3 moments for the provide it back which was currently returned. Then chose to go ahead and adjust 3 of my programs on their own. 1st agent I spoke to was excellent and experimented with difficult to take care of The difficulty. He even contacted loyalty to help. They hardly ever known as. I made an effort to call myself and was hold permanently so I hung up. Tried using A different agent he claimed he would transfer me to loyalty than proceeded to receive upset simply because I would not make it possible for him to finish the decision when he stated he couldn't transfer me.
In the coming weeks and months, we'll be Functioning to Telus customer service develop the goods and services supported, so preserve checking back again for updates.
@Oleginza Wrote: I identified as Telus CS at eight.55AM Mountain time they usually hanged up on me, declaring that I should get in touch with in the course of "common Business hours". Is this for genuine?
Right this moment my mobile phone stopped connecting into the telus network. Subsequently it's taken me a forty five to sift from the ai gate keepers prompt's just to talk to a real person, all though telus ai tries every little thing to not let me to speak to a true human being.
Specialist was extremely valuable. I was getting very annoyed as very little seemed to be working. He walked me by means of the method with very simple Directions. And it eventually worked. Excellent job!
Yeah, I’m binding by a two calendar year agreement regretably, I’m only four months in, but I did get someplace. I assume The executive office identified as me nowadays so I have a mobile phone conversation with him in one hour. We’ll see how that goes.